Technical Support Engineer

Hazle Township, PA
Full Time
Mid Level
EAM-Mosca Job Description
Technical Support Engineer
Reports to: Director of Field Service Operations
Location: Office, Hazleton, PA

Overview:
The technical support position is focused on our internal and external customers, providing
technical assistance and troubleshooting. These personnel act as Emergency triage with our
machines in the Field. They are also sent to the field on short notice for our most complex
issues.

Technical support collaborates with the engineering department to continually improve the
design and field performance of EAM-Mosca strapping systems from mechanical,
electrical, programming, and system integration perspectives.
Technical support supplies installation and project management expertise for customer
applications developed by MOSCA GMBH.

Skills/Competencies
  • Strong mechanical foundation with post-high school training in
  • electronics/programming
  • Solid understanding of electrical principles and application in machine control
  • Ability to write and troubleshoot programming in Ladder Logic, C, and
  • Structured Text,
  • Experience with control hardware, including Allen Bradley, B&R and Siemens
  • Integration of mechanical and control systems to optimize machine/system
  • function
  • Ability to communicate technical details of strapping system operation to
  • Company and customer personnel and provide performance feedback at the root
  • cause level for continuous system improvement. Communication may be verbal
  • or written via conversation, technical bulletins or formal presentations as
  • situations require.
Tasks/Responsibilities:
  • Build mastery of EAM-Mosca equipment through a combination of in-house
  • exposure and field work, focusing initially on larger unitizing systems with a
  • secondary priority on bundling systems.
  • Participate in the concept design of new systems using insights from field
  • experience to help optimize design.
  • Develop in combination with field service, engineering and training personnel
  • SAT, FAT, Installation, and post installation procedures.
  • Draw on field experience and communication with Service Technicians and
  • customer personnel to communicate ideas for performance-based design
  • improvement.
  • Lead troubleshooting and correction of operating problems and performance
  • shortcomings, providing training to field personnel and feedback to design staff as
  • appropriate.
  • Support Shop operations as needed by assisting with setup and debugging support
  • etc.
  • Requires being on the After his support team. One week every five weeks to be on
  • call excludes when a member is traveling in the field or taking PTO.
Other Details:
  • Requires working with engineering and service groups in Hazleton, PA, Whitby,
  • ON, Canada, with Mosca GmbH in Germany.
  • Requires travel 30-40%, primarily in the US but potentially anywhere in the
  • EAM-Mosca market.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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