Product Manager - Service

Hazle Township, PA
Full Time
Mid Level
Job Title: Product Manager, Service
Job Type: Full Time, Salaried Non-Exempt
Reporting Structure: Reports to the Director of Field Service Operations, North America
EAM-Mosca Corp., Hazle Township PA, a dynamic market leader in the area of end-of-line automated packaging machinery and consumable strapping solutions, is seeking a Product Manager to join our Field Service Department.

EAM-Mosca is privately held and retains a unique, focused, entrepreneurial culture. EAM-Mosca also enjoys a blue-chip client base of highly successful North and South American manufacturing companies and a portfolio of products for a variety of end-use markets. The key to the business's ongoing success is a system-based product portfolio featuring standard and custom-engineered packaging machinery solutions, as well as a superior consumable packaging product, complemented by quality technical service and readily available after-sales parts support.

Job Description: The Product Manager will work within a cross-functional international team to further develop “ONE Service” service offerings and develop new ones. ONE Service is the MOSCA marketing term for the Aftermarket service department, its products and services.

Roles and Responsibilities:
  • Develop and expand the ONE Service offerings by monitoring and analyzing market trends and customer needs in the service sector.
  • Planning and implementation of new service offerings as well as improvements to existing service processes and service offerings.
  • Interface responsibility between various departments, Sales, Service, Parts, and Marketing.
  • Development and establishment of performance indicators to assess the quality-of-service offerings.
  • Analysis and preparation of proposals for the introduction and optimization of new service processes; support in implementation (partial/project management).
  • Support in ensuring compliance with quality and safety standards in the service area.
  • Support for Service Sales/After Market in identifying opportunities for revenue growth through additional service offerings and upselling strategies
  • Execution and commentary of benchmarking analyses to determine best practices in the service sector
  • Development of customer feedback processes for continuous improvement of service offerings
  • Participation in industry-related trade fairs and conferences for networking and further training
Profile and Background:
  • BA in Business or Marketing.
  • Experience with Business systems such as Power BI, AS400, Salesforce, and Microsoft Suite
  • Public Speaking, able to present information to internal and external customers.
  • Ability to understand basic Mechanical processes and procedures.
  • Bilingual (English / Spanish) German is a plus.  
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